AILFN Members’ Quality Assurance Program includes:

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• Rigorous screening before inviting members to join the association

• Continuous monitoring for quality of service

•  Annual re-certification to ensure member networks maintain practice capabilities and client satisfaction, and adhere to AIFLN policies

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AILFN Members require their members to adhere to specific client service standards for engagement, communication, reporting, documentation and billing, including:

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• Acknowledgment of client communications within 24 hours

• Preliminary estimate of fees and basis for rate

• Providing a range for disbursement charges and currency for payment

• Issuing a standard letter of engagement

• Agreement on client’s requirements for status reporting

• Submitting billing statements for work performed, according to client’s requirements

• Offering an English-speaking administrator and voicemail or messaging service in English

• Documentation using Microsoft Word